Shipping policy
This document sets out the shipping policy that applies to customers who make a purchase at https://trustnova.shop. If you have any questions, please contact our customer service team at +91-8247 648 184 or info@trustnova.shop.
Shipping Options & Delivery Costs
We offer the following shipping options – you will be asked to select a shipping method at checkout.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipment Method | Estimated Delivery Time | Shipment Cost |
|---|---|---|
| Standard Shipping (For Orders Above ₹1,500) | 5–7 business days | Free |
| Standard Shipping (For Orders Below ₹1,499) | 5–7 business days | ₹100 |
| Express Shipping | 1–2 business days | ₹200 |
| COD Orders | 7 business days | ₹200 |
Order Processing Time
All orders placed before 2 PM Monday to Friday are processed and dispatched the same day. Orders placed after this time will be dispatched the following business day.
Orders placed during weekends or public holidays will be shipped the next business day.
Delivery Address & P.O. Boxes
Please note:
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We are unable to modify the delivery address once your order is placed.
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We do not ship to P.O. boxes.
International Orders
International packages may be subject to import duties and taxes, which must be paid by the customer.
We recommend checking with your local customs office before placing an order, as we are unable to estimate or cover these fees.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information.
You can track your package directly on the carrier’s website using the provided tracking number.
Returns, Refunds, and Exchanges
We want you to be completely satisfied with your purchase.
Please refer to our Return & Refund Policy for detailed information about our processes and guidelines.